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Terms & Conditions

 I hereby acknowledge that I am voluntarily participating in a Training With Hart course or service. Training With Hart and the venue/practice will exercise all necessary and proper care and precautions to keep all participants and animals safe during training sessions in order to prevent injury to any person, property and animal. However, animals are unpredictable and Training With Hart and the venue/clinic cannot protect against every potential injury, risk or accident. This release and waiver is intended to shift the risk of participating in animal training to the participant/owner/guardian of the animal participating in training. I acknowledge that I have had full opportunity to discuss any and all concerns I have regarding forgoing the risks with Training With Hart and it’s authorized representatives.

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I acknowledge that the information provided in this form is true and correct 

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GROUP CLASSES

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Booking Policy

  • Preschool/socialisation - 8-16 weeks old with proof of first vaccination

  • Adolescent-adult Relax+ – 16 weeks + with proof of full vaccination

  • Adolescent-adult Intermediate – 16 weeks + with proof of full vaccination

  • One puppy/dog per household per course (no littermates)

  • All dogs in adolescent-adult classes must be confident and safe enough to be in a room with 3 other dogs and people without having adverse reactions. They must be able to take food in this scenario.

  • Children may attend preschool class but they are the responsibility of the parent/carer. They should be polite and respectful of other attendees and their pets and not engage in any disruptive behaviour. Instructor reserves the right to ask families of disruptive children to leave at any time. In the event that a class or course is missed as a result of disruptive child behaviour, no refunds will be provided.

  • No children to attend Relax + classes.

  • No aversive tools (i.e. choke chains, prong collars, shock collars, stop-pull harnesses, head collars)

  • No retractable leads

  • Dogs entering intermediate/advanced class must have either passed preschool/beginner OR have an assessment done by trainer

  • It is the responsibility of the owner/handler filling the form to input correct contact details. TWH will not accept responsibility for any incorrect information supplied in forms. Communications are automated based on the information supplied in the form. 

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Refund Policy

  • Client must pay full price before securing their spot in the course

  • Full refunds provided until 7 days before start date or in the case of animal death or severe injury/illness

  • 50% refund provided 7 days – 24 hours before start date

  • No refunds provided for cancellations within 24 hours of start date

  • No refunds provided for no show or missed classes

  • Catch up classes may be scheduled at trainer’s discretion though trainer is not required to do this.

  • No refunds provided if dog unsuitable for class environment if owner has misjudged their dog’s ability and agreed to the conditions in booking policy above.

  • Dogs unsuitable for class environment offered credit for one on one training or class after one-on-one behavioural trainer has deemed them suitable

  • Refunds will not be provided if dog is booked into the wrong class as a result of owner not reading suitability and requirements stated in the booking policy.

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